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General terms and conditions

Welcome to the TripBooking websites and mobile properties located at 

Data, SMS, APIs, email, chat and telephone correspondence, buttons, widgets and ads (collectively, all of these items shall be referred to herein as the “Services”. The Services (Our guides & Our tours) are offered to you conditioned upon your acceptance of the terms, conditions, and notices set forth below. By accessing or using the Services, you agree to be bound by this Agreement and represent that you have read and understood its terms. Please read this Agreement carefully, as it contains information concerning your legal rights and limitations on these rights, as well as a section regarding applicable law and jurisdiction of disputes. If you do not accept all of these terms and conditions, you are not authorized to use the Services. If you have a Tripbooking account and wish to terminate this Agreement, you can do so at any time by closing your account and no longer accessing or using the Services.  

Such notifications will typically be sent through newsletters and marketing communications and represent efforts to get to know you and your preferences better across our Services and those of our affiliates. In turn, this enables customisation of the services in line with those preferences. 

The Services are provided solely to : 

  • Assist customers in gathering travel information, posting Content, and searching for and booking travel services and reservations; and 
  • Assist travel, tourism and hospitality businesses in engaging with customers and potential customers, by way of free and/or paid-for services offered by or through the Tripbooking Companies. 

We may change or otherwise modify this Agreement in the future in accordance with the terms and conditions herein, and you understand and agree that your continued access or use of the Services after such change signifies your acceptance of the updated or modified Agreement. We will note the date that revisions were last made to this Agreement at the bottom of this Agreement, and any revisions will take effect upon posting. 

Be sure to return to this page periodically to review the most current version of this Agreement. 


As a condition of your use of the Services, we may update and modify our website to reflect changes to our services, the needs of our users and our business priorities. We will try to communicate any major changes to you within a reasonable time. 

The Tripbooking Companies may, from time to time, decide to change, update or discontinue certain products and features of the Services. You agree and understand that the Tripbooking Companies have no obligation to store or maintain your Content or other information you provide, except to the extent required by applicable law. 

We also offer other services that may be governed by additional terms or agreements. If you use any other such services, the additional terms will be made available and will become part of this Agreement, except where such additional terms expressly exclude or otherwise supersede this Agreement. For example, if you use or purchase such additional services for commercial or business purposes, you must agree to the applicable additional terms. To the extent any other terms conflict with the terms and conditions of this Agreement, the additional terms shall govern to the extent of the conflict with respect to those specific services. 

You warrant that all account details you provide to us are correct, accurate, current and complete.If you choose, or are assigned, a user identification code, password or other information as part of the security procedures, you must treat this information as confidential. You must not disclose this information to any other person. You fully understand and agree that we accept no liability for any loss you suffer as a result of not treating such information as confidential. 

We have the right at any time to disable any user identification code or password, whether chosen by you or assigned to you, if we have reasonable grounds to believe that you have violates any of these terms. 

If you know or suspect that someone else knows your user identification code or password, you must notify us directly. If applicable, if you have saved your payment details on your account, you will also need to contact your financial institution in order to avoid any loss. 

Some Content you see or otherwise access on or through the Services is used for commercial purposes. You agree and understand that the Tripbooking Companies may place advertising and promotions on the Services alongside, near, adjacent, or otherwise in close proximity to your Content (including, for video or other dynamic content, before, during or after its presentation), as well as the Content of others. 

We own or license all patents, copyrights, trademarks or trade names, domain names, design rights, computer software and databases and any other intellectual property rights in our website, other than those whether or not they are recorded. All such rights are reserved. 


You may print off copies and download extracts of any page from our website for your own personal use and you may draw the attention of others to material posted on such website. 

You must not modify in any way any copy (whether paper or digital) of any material you have printed off or downloaded and you must not use any illustrations, photographs or video or audio sequences, or any graphics separately from any text of accompaniment. 

Our status (and that of any identified contributors) as the author(s) of content on our website must always be acknowledged. 

You must not use any part of the content on our website for commercial purposes without obtaining a license to do so from us or our licensors. 

If you print off, copy or download any part of our website in breach of these terms, your right to use our website will be immediately suspended and you must, at your option, return or destroy any copies of the material which you have made. 


Detailed information and prices : 

You confirm that all information provided by you at the time of booking (such as your name, login details, contact details, payment details and relevant dates) is accurate and complete. If you provide us with incorrect information, provided unintentionally, we will assist you in changing the details of your booking, but we cannot guarantee that the Supplier will allow this, in particular where such a change would amount to a change of identity. 


Once the reservation has been made, you will receive a confirmation email from us. You agree to check the detailed information contained in the booking confirmation and to contact us immediately if you notice any error. 

We will assign a booking reference to your reservation. You would help us greatly if you provided us with the booking reference whenever you contact us about your booking. 

When using our reservation services, you must not: 

  • use an invalid card or bank account, or a card or bank account that you are not authorized to use;
  • impersonate another person, or give a false identity or a false relationship to another person;
  • violate any law, regulation or regulatory requirement.


When you book a service, the terms of payment must have been clearly stated during the booking process. Some bookings require you to pay online in advance, others require you to pay when using the Tourism Product. If any sums are not paid in full in accordance with the terms of your booking, we may cancel your booking immediately. 

If you have a problem while validating the payment, please do not validate it again. You can check whether your reservation has been confirmed by contacting us using the contact details. 

Any refunds will be made using the original method of payment, unless you agree otherwise. The date on which any refund will be posted to your account varies depending on your bank or card issuer. 

We take the security of your personal and payment information very seriously and have strong measures in place to ensure its confidentiality. 


To the extent permitted by law, we are not responsible for any loss or damage you may suffer: 

  • Incorrect information (such as name, id/passport information, nationality, contact details, payment details, dates and times) you provided to us when making your reservation.  
  • Failure to produce the correct documentation, for example a passport, visa or vaccination certificate, required for your tourist product. 
  • Natural disasters, floods, drought, earthquake or other natural disasters. 
  • Epidemic or pandemic. 
  • Terrorist attack, war, troubles or riots, threat of or preparation for war, armed conflict, imposition of sanctions, embargo or breakdown of diplomatic relations. 
  • Nuclear, chemical or biological contamination or sonic bom. 
  • Any law or action taken by any government or public authority. 
  • Instability of the internet, of the system or of the device used, computer viruses and attacks by computer hackers. 

Note that we only provide our website for domestic and private use. you agree not to use our website for commercial or professional purposes and we have no liability to you for any loss of profits or business, any interruption in business or any loss of business opportunity. 

Failure to comply with these conditions may result, on our part, in the implementation of all or part of the following measures: 

 Non compliance with these terms by you : 

Immediate, temporary or permanent withdrawal of your right to use our website and/or our booking services. 

Immediate temporary or permanent removal of any Contribution posted on our website. 

Issuance of a warning to you. 

Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative or legal fees) resulting from a breach. 

Other legal proceedings against you. 

Disclosing this information to legal authorities if we believe it is reasonable to do so or if the law requires it. 


If you have any questions or complaints about our website or our booking services, please contact us using the contact details set out on our website. 

This Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and Tripbooking with respect to the Services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and Tripbooking with respect to the Services.